1. Scope
This Privacy Policy applies to luluhomeservices.com and to information you provide when requesting or discussing home services with Lulu Home Services. Mustafa Fortune LLC, which operates Lulu Home Services, is the business responsible for the personal information described in this policy. In this policy, “Lulu,” “we,” “us,” or “our” refers to Mustafa Fortune LLC.
Independent service providers may have their own privacy practices. This policy does not cover information that you give directly to an independent provider outside our coordination process.
2. Information we collect
We may collect information that you choose to provide, including:
- Your name, phone number, email address, property address, and ZIP code.
- The type of service requested, preferred timing, property details, entry or access instructions, and other information needed to understand and perform the job.
- Messages, feedback, and records of communications with us, including your communication preferences and SMS consent records.
- Payment information: When you book or pay for a service, payment card details, billing information, and transaction details may be collected and processed directly by our third-party payment processor. Lulu does not store complete payment-card numbers or card security codes on its own servers.
Our website and hosting providers may also automatically receive limited technical information, such as IP address, browser type, device information, referring pages, access timestamps, and cookies, for security, site operation, and traffic analytics. The site may load fonts or other technical resources from third-party providers, which can receive similar connection information.
Cookies, analytics, and advertising: We use or may use cookies, web beacons, analytics tools, and advertising pixels—including tools such as Meta Pixel—to operate the website, understand site usage, measure advertising effectiveness, show relevant advertising, and improve functionality. You can manage or disable cookies through your browser settings and manage advertising preferences through the controls offered by advertising platforms. We do not provide mobile phone numbers or SMS consent data to advertising platforms for ad targeting or audience matching.
3. How we use information
We use information to:
- Review, respond to, and coordinate service requests.
- Communicate about scheduling, availability, estimates, and service details.
- Send special offers, seasonal promotions, and other promotional messages when you separately consent to marketing communications.
- Connect customers with qualified independent service providers when appropriate.
- Operate, protect, troubleshoot, and improve our website and services.
- Maintain business records, prevent misuse, and comply with applicable legal obligations.
4. Calls, call recording, and automated voice services
When you call Lulu or receive a call from us, you may communicate with a team member or an automated AI voice assistant. Calls may be recorded, monitored, and transcribed for scheduling accuracy, service coordination, quality assurance, training, and dispute resolution. Where notice or consent is required by law, notice will be provided at the beginning of the call. If you do not wish to continue with a recorded call, you may end the call and contact us by email instead.
Calls, recordings, transcripts, and related communications may be transmitted, stored, or processed by third-party communications and voice-technology providers acting on Lulu’s behalf and subject to appropriate use restrictions.
5. How we share information
We may share relevant property, access, and service details with independent service providers when reasonably necessary to evaluate, schedule, or complete a requested service. We may also share information with vendors that support website hosting, payment processing, transactional communications, security, analytics, or other business operations, subject to appropriate use restrictions.
We may disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or in connection with a business transaction such as a merger, financing, or sale of assets.
6. Your choices
You may ask to review, correct, or delete personal information we maintain about you. You may also ask us to stop sending nonessential communications. Some information may be retained when reasonably necessary for active services, recordkeeping, dispute resolution, fraud prevention, or legal compliance.
If you opt in to text messages, Lulu may send automated or manually sent transactional SMS or MMS messages about service requests, booking confirmations, reminders, provider arrival, changes, and service follow-up. Message frequency varies, and message and data rates may apply. By opting in, you confirm that you are the authorized user of the mobile number provided.
If you separately opt in to promotional messages, Lulu may send recurring automated marketing SMS or MMS messages containing special offers, seasonal promotions, and cleaning reminders. Promotional consent is optional, is not a condition of purchasing services, and is recorded separately from transactional-message consent.
Reply STOP to opt out or HELP for help. After a STOP request, Lulu may send one message confirming the opt-out, after which no further messages will be sent unless you opt in again. Opting out of texts does not prevent you from requesting or purchasing services, but we may need to contact you by another method.
7. Security and retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No internet transmission or storage method can be guaranteed completely secure.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service coordination, business records, dispute resolution, security, and legal obligations. When information is no longer reasonably needed, we take reasonable steps to delete or anonymize it.
8. Children’s privacy
Our services are intended for adults age 18 or older who are arranging home cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.
9. Changes to this policy
We may update this policy as our services or practices change. The effective date above identifies the latest version. Material changes will be presented through the website or another appropriate notice.
10. Contact us
Questions or privacy requests may be sent to hello@luluhomeservices.com.
Lulu Home Services
Operated by Mustafa Fortune LLC
8310 Bennett Ave
Skokie, IL 60076
luluhomeservices.com